Arrival and Departure:

Check in Time: 3:00 pm

Check Out Time: 10:00 am (Charges may apply after this time).

No Party Policy:

We have a strict “No Party Policy” to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

No Pet Policy:

We have a strict “No Pet Policy” to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

Smoking in rooms:

We reserve the right to charge a $750 fee for extra cleaning.

This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of non selling the room.

Loss or Damage and Guest Obligations:

We reserve the right to charge our guests for any loss or damage to the property and its contents resulting from my occupation.

Guests will not make any claim against Hamilton House or the owner for any damage or loss to my goods or valuables (or those of any third party occupying the property) during my occupation of the property.

We reserve the right to charge a $30.00 fee on the Departure Date in the event of property keys being lost or not returned.

Guests are expected to leave the property in a clean and tidy state. We reserve the right to charge cleaning fees if the property is not left in a clean and tidy condition

Registration and charges for Damage or Loss:

All guests will be required to complete a “Guest Registration” form on arrival and this includes provision of Name, Address, Email and Phone contact details of the primary contact. Credit Card details must also be provided on the registration form and Hamilton House reserves the right to charge that card for any additional charges.

Hamilton House management will notify Guests of any charges.

Security of your personal information:

Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfill our obligations to you.

We will not disclose any personal information to third parties outside our company or our direct contractors, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988).

Policies and seasons subject to change at managements discretion.